Shipping and Delivery
Duties, Taxes and Couriers
Local duties and taxes are the responsibility of the recipient. Some customers may wish to ship via EMS/national carriers like USPS to mitigate brokerage fees charged by courier. This can be arranged by special request. Grayman and Company ships via DHL as default because it has a substantially lower lost parcel rate as well as more robust tracking and assurance capabilities than China Post EMS. This is important to note because Grayman and Company does not undertake liability for any consequential damages such as missed appointment dates that may result from a lost, delayed or damaged package.
Orders cannot be shipped to PO Boxes at this time.
All shipments are all fully insured by their courier. In case of damages and mishaps, our concierges will facilitate any action or coordination with the courier to ensure a speedy resolution to any issues.
In some cases where a return has been requested, we may ask the suit to be returned at our cost so that we may investigate the defect to prevent any future occurrence.