If any alterations are needed, Grayman and Company will reimburse up to 120USD. It is important to notify us at email@example.com prior to bringing your suit in for alterations.
We will record the alterations required and adjust your pattern to match for future orders.
Cancelled first-time orders may incur a charge to cover the cost of any fitting garments that have been made, as well as associated shipping charges if they have been shipped.
Due to the nature of made-to-measure clothing, returns are not accepted unless there is a defect or irreparable discrepancy compared to the measurements and fitting adjustments submitted to us. In some cases, we may ask the suit to be returned at our cost so that we may investigate the defect to prevent any future occurrence.
In cases where there is a minor problem with fit, we are happy to reimburse up to 120USD of any necessary alterations.