The Process

The Process

1. Upon submitting your order, you will be directed to submit your basic measurements to our algorithm as well as upload photos.

If possible, have someone help you take photos from the front, rear and side, from 2m away at chest height. It’s only necessary to take the photo from the nose down. You can also upload more specific pictures of areas that you think may require more attention.

2. Within 2 weeks, we will ship out your fitting garment.
Upon receiving it, you can log in to your account and note any needed adjustments on your profile and upload another set of photos wearing the fitting garment.

This only needs to be done once. Any future garments will be based on these measurements and any change in your measurements can be adjusted in your profile.

3. Between 4-7 weeks, we will ship out your suit.

If any alterations are needed, we will reimburse up to 120USD. It is important to first notify us using the button in your customer profile before you bring your suit in for alterations.

We will record the alterations required and adjust your pattern to match for future orders.

Alterations

If any alterations are needed, Grayman and Company will reimburse up to 120USD. It is important to notify us using the button in your customer profile prior to bringing your suit in for alterations.

We will record the alterations required and adjust your pattern to match for future orders.

Order Cancellations

Cancelled first-time orders may incur a charge to cover the cost of any fitting garments that have been made, as well as associated shipping charges if they have been shipped.

Returns

Due to the nature of made-to-measure clothing, returns are not accepted unless there is a defect or irreparable discrepancy compared to the measurements and fitting adjustments submitted to us. In some cases, we may ask the suit to be returned at our cost so that we may investigate the defect to prevent any future occurrence.

In cases where there is a minor problem with fit, we are happy to reimburse up to 120USD of any necessary alterations.

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